We'll notify you via e-mail of your refund once we've received and processed the returned item. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
CONTACT BOOK COVERING DRIVER
We can discuss replacement or refund options, and will have the courier driver collect the damaged item and return it to us.You may return most new, unopened items within 30 days of delivery for a full refund. not obvious due to packaging) please notify Whitcoulls within 24 hours of delivery. Should any damage be found after opening your parcel due to the damage being concealed (i.e. What happens if the goods are damaged when I open them up? Depending on your delivery address, these orders can be delivered the very next day. When we can, we dispatch your pre order on the evening before the product is released.
There’s nothing like eagerly anticipating a new release, so where we can, we offer pre orders to ensure you don’t miss out. Many books have a specific release date that we must comply with, so these titles are not available to purchase unless the release date has been reached, and stock has been delivered on time. These products are due for release on the date shown. Please use the Check in Store tool on the product details page to see if a store near you has stock. These products are not available to order online. It pays to ring the store first if you are planning a special journey to buy a particular product, as stock is only updated overnight and can be sold throughout the day. To check instore availability: Select your Region, then click the Check InStore button. These products can’t be ordered online for the time being, but you can check to see if a store near you has stock available. It pays to ring the store first if you are planning a special journey to buy a particular product, as stock is only updated overnight and can be sold throughout the day at the store. Use the Check InStore tool on the Product Detail page to see if a store near you has stock. These products can also be found in many of our stores. Orders received before midday are usually shipped the same day, weekdays only, (excludes public holidays). If in stock, these products will be dispatched in 3-12 working days from your order being placed, unless an item ordered is unexpectedly out of stock. This shipping timeframe is also shown for each product on your order confirmation email and web order history. The shipping time frames are shown for each product just above the Add to Cart button on the page. Not all products on the Whitcoulls website are stocked in our stores - many books are sourced directly from our suppliers to fill your order.
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